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Summary

The Help Desk (828-262-6266) is tier one support for technology-related issues. The Help Desk offers technical information and resources, provides technical solutions, and can refer more complex situations to support personnel who specialize in that particular area. Information is logged into a support management and tracking system to facilitate problem tracking and resolution. This support unit is also responsible for communication to the campus via email and our web support portal to provide the university with pertinent and timely communication regarding IT issues on campus. 

Who can use this service?

Faulty, Staff and Students

How do I request this service?

Call the Help Desk at 828-262-6266, Monday through Friday, 8 AM – 5PM or enter a support request at tech.appstate.edu

Who do I contact for problems or issues?

Call the Help Desk at 828-262-6266, Monday through Friday, 8 AM – 5PM or enter a support request at tech.appstate.edu


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