1. To create a support request, visit support.appstate.edu, and click Create a Support Request on the left under Contact Support. Or visit tech.appstate.edu directly.
  2. You will be prompted to sign in, using your App State account and password to submit a ticket.
  3. On the App State Technology Service Desk page, you will have the option to submit requests for specific types of assistance such as:
    • Account Assistance - Getting logged into your account or a specific service.
    • Computer Assistance - Help with your university-managed computer.
    • Printing Assistance - General printing issues, Sharp Copier, or Lab printing issues.
    • DUO Support Request - Help with Duo Two-Factor Authentication.
    • Google Assistance Request - Help with a Google account or Google Workspace product.
    • M: or P: Drive / uStor Access - Request changes to access of your departmental or personal drive.
    • AsULearn Request - Request assistance with an AsULearn course as a teacher, student, or other role. 
    • Service or Software Request

Examples of Support Requests

For help with issues regarding your university-managed computer.

  1. Click Computer Assistance.
    Clicking the Computer Assistance Support request.

  2. Enter your name in the box that says Raise this request on behalf of.
    Entering your name in the box that says raise this request on behalf of.

  3. In the Summary box, provide a brief summary of your issue (e.g. “I can’t connect to the Internet.”)
    Provide a brief summary of your issue.

  4. In the Description box, go into detail about your issue, providing any relevant context that can help ITS in resolving your issue.
    In the description box, go into detail about your issue.

  5. Enter a Preferred Contact Number where you can be reached.
    Enter a preferred contact number.

  6. Under Building, there are two drop-down menus. In the left drop-down menu, choose your location first (Main Campus, Off-campus, Residence Hall, Hickory), then a list of buildings will populate in the second drop-down menu.

    For the Hickory Campus, choose Hickory as the location, then in the second drop-down, select your building on the Hickory Campus.

    Choose your location.Refine your location by choosing a building or area.

  7. Enter a Room Number where you or your computer can be located.
    Enter a room number where you or your computer can be located.

  8. Click Create to submit your request.

JIRA forms offer a robust and sustainable alternative to Drupal forms, providing enhanced security and centralized management that's particularly beneficial for institutional use. Utilizing Jira forms, you can ensure continuity and accessibility of important data, regardless of individual staff changes or departures. If you're interested in converting an existing Drupal form to a JIRA form or creating a new one, follow these steps to submit a Service or Software Request ticket, specifying the form you'd like to transition and any specific requirements or customizations needed.


  1. Click the Software tab in the left sidebar and then click Service or Software Request.
    Select Software and then Service and Software Request.

  2. Search for Jira In the Service or Software search bar, then click on Jira Service Manager.
    Jira Service Manager

  3. Enter a summary title, a short description (this is where you would specify the Drupal form you'd like to transition and any specific requirements or customizations needed).

  4. Then click Create to submit your ticket.

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Submit a Service Request