For guidelines on creating a secure and memorable password for your App State account, see the knowledge base article Tips for Creating a Secure Password.


  1. Navigate to the Password Manager website at password.appstate.edu, and enter your App State username (the first part of your App State email before the @ symbol then click submit.
    Navigate to password.appstate.edu

  2. Enter your current password, or answer the recovery questions if you don't know your password. 
    Enter your current password or recover your password.

  3. After entering your current password, authenticate with DUO.
    Authenticate with DUO

  4. You can now change your password.
    Update your password and enter your challenge question.

  5. Choose a challenge question, and enter the answer in the field next to the question you chose. 
  6. Click Update Information (some passwords can take 6-15 minutes to update).


If you get locked out or need assistance with this process call the Technical Support Help Desk at (828) 262-8324.


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