Your internet browser's cache stores elements of the webpages you visit on your computer or mobile device so that those pages will load more quickly as you navigate back and forth among pages.

Sometimes when content is updated on a webpage the browser may display the cached content for that page instead and you may not see what you expect. Refreshing or reloading the page (circular arrow button near address bar on desktop browsers) may fix the problem, but clearing the stored data in your cache may be necessary.

See How to Clear Browser Cache and History for steps to use for the most commonly used browsers.

Support category: Troubleshooting

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