This guide will show you how to grant someone mail delegation access to your App State Gmail account. Account delegation enables others to view and send mail without sharing the password to the account.
Generic (nonhuman) accounts are not linked to an individual user. Due to potential security risks, only the primary contact can manage account delegations. If you do not manage the generic account and you need mail delegation access, contact the account's manager or submit a Google Assistance Request support ticket.
This only grants access to the inbox. To gain access to the drive, the user will need to log into the account.
To Delegate an Account to Another User
Delegating an account to a user grants them permission to view and send emails from your account.
- Sign in to your App State Gmail account and click the gear icon in the top-right corner of your browser and then click See all settings.
- Click on the Accounts and Import tab, then under the Grant access to your account section, click the link to Add another account.
- Verify your identity to grant Gmail access for delegation.
- Enter the email address of the user you want to delegate access to (You can only enter an App State Google Gmail address), then click Next Step.
- You will see a confirmation message. Click Send email to grant access if you're sure.
The delegate will receive a verification email explaining that you've granted access to them. After they confirm this request (it may take up to 30 minutes for the verification process to be completed), you can see access confirmation under the Accounts and Import tab in your Gmail settings. It will either say pending or accepted, depending on the status of the confirmation.
How to Revoke Mail Delegation Access
If you no longer want to grant somebody else access to your account you can revoke access by clicking the delete link next to the account whose access you want to revoke.
If someone has granted you access to their account, you can access it by clicking on your profile picture or email address in the upper-right corner of your Gmail window and choosing your delegate's email address.
When you send mail from your delegate’s account, it will appear as sent by "delegated_account_name@appstate.edu (sent by your_username@appstate.edu)". If you do not want the “sent by” to appear in sent mail, you will need to set up the ability to send from another account. You can do this by following the guide here: Sending Mail from a Different Address in Gmail.
For more details on mail delegation, see Google's article Delegate & Collaborate on Email.
If you have any questions, contact support by entering a support request or call the Help Desk at 828-262-6266.