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Summary

The Technology Support Center provides computer support for students, faculty, and staff of the University. The Technology Support Center provides service on personally-owned and University-owned computers of all types. Services include virus resolution, software installation, hardware diagnostics, internet support, gaming console support, and warranty service for Dell, Lenovo, and Apple brands. Technology Support can provide ASU Internet and ASU e-mail setup on wireless devices such as phones, iPads, iPods, and Kindle Fire. The Technology Support Center also coordinates with Electronic Student Services to send employees into the dorms in the evening to address internet issues. The Technology Support Center also provides rental equipment to faculty/staff such as laptops, cameras, projectors and screens, podiums, speakers, TVs, PA systems, and tripods. Students have limited access to rental equipment. Technology Support provides software for personally owned computers at a discounted rate to faculty/staff. Students can receive SAS, SPSS, and ArcGIS from The Technology Support Center. Copier and Printer Support address issues with Sharp copiers on campus - also one of our service offerings. The Technology Support Center also addresses DMCA (Digital Millennium Copyright Act) issues and provides students with the education necessary to avoid these conflicts. During the 2011 – 2012 academic year, the Technology Support Center resolved 18,914 support requests via the computer check-in system, E-mail, equipment rental, phone, ResNet, and walk-in support. Eligibility Note: Basic service performed on all computers, but comprehensive warranty service is provided for Dell, Lenovo, or Apple according to each manufacturer’s warranty terms. In other cases, Technology Support provides hardware diagnostics and recommend replacement parts and service according to the unique circumstances for each case.

Who can use this service?

Students enrolled and Faculty/Staff employed by the University.

How do I request this service?

Come by or call the Technology Support Center in room 1022 Anne Belk Hall, first come first serve, for computer or portable device support. For portable devices, including laptop computers, you must bring your AC adapter. If requesting to reserve check-out equipment for a future date, create a Support Request located at support.appstate.edu.

Who do I contact for problems or issues?

Call the Help Desk at 828-262-6266, Monday through Friday, 8 AM – 5PM or enter a support request at tech.appstate.edu


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