This guide will show you how to use Jamf Self Service on your University-Owned iOS Device to install apps available from Appalachian State University. Self Service is installed on all University-Owned iOS Devices that are enrolled in JamfCloud. If it is not already installed, please submit a support request at If you would like to request a paid App to install, please refer to the Request Paid App in Self Service Guide.


Self Service and the apps available from Self Service are available to University-Owned iOS Devices only. These Applications cannot be installed on your home/personal mobile device at this time.

Step-by-step guide

  1. From your Home screen, locate the Self Service app and tap to launch it.

    Clicking the Self Service icon on your device.Opening Self Service to the homepage.

  2. In Self Service, you will be greeted with the Featured page that shows new and recommended apps. Some apps are only available once you log in to Self Service. To log in, tap the Settings Gear in the upper right-hand corner, then tap Log In and enter your App State credentials. You are now ready to explore the apps available to your device.

    Opening the Self Service settings.Signing into Self Service with your App State credentials.

  3. When you find an app that you would like to install, tap on the icon to bring up more details about the app. When you’re ready to install it, simply tap the Install button.

    Clicking install in Self Service.Allowing the install to complete.

  4. When the application has successfully installed, a Reinstall option will replace the Install button. You can now locate and launch the Application from your Home Screen.

    Reinstall replaces the install button once the download is complete. .The Zoom application being launched from the desktop after install.


Do not buy an App that costs money directly from the App Store with a P-Card. You should never assign a P-Card to an Apple ID for payment. Please refer to the Request Paid App in Self Service Guide.