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Visit Appstate's VoIP Phones Website for more information including headset recommendations and a quick start guide

Definitions

  • Softkeys: keys that are displayed on the LCD screen as opposed to physical buttons. Softkeys could change based on the phone function that is presented.
  • PoE Port: Power over Ethernet ports pass electric power alongside data using a single cable.

How do I reset my Cisco 7841 phone?

A phone reset may be needed if the Cisco 7841 phone is continually showing unregistered or network unavailable on phone screen.

  1. Press the Settings Icon (gear)
  2. Select Admin Settings (option 5).
  3. Select Reset Settings (option 4).
  4. Select All Settings (option 1). 
  5. Press Reset.  

How do I change my ringtone?

  • Press the applications key
  • Use the navigation key to scroll and select Preferences
  • Select Ringtone
  • The current selected ringtone name will be highlighted and checked.
  • Use the navigation key to scroll through the list of ringtones
  • Press the play softkey to hear a sample of the selected ring type
  • When you find the desired ring press the "set" softkey
  • Then press the apply softkey. Your selection will be checked.
  • Press the back arrow to return to the preferences screen and then press exit.

How do I change my LCD contrast?

  • By default the contrast on your LCD screen is set to 50%
  • To adjust the contrast press the applications key
  • Use the navigation key to scroll and select Preferences
  • Select Contrast
  • Press the navigation button up to increase contrast or down to decrease the contrast.
  • Press the Save softkey to finalize your selection.

How do I transfer a call?

  • Press the transfer button (this places the call on hold)
  • Dial the number you would like to reach.
  • Wait for the line to ring.
  • Push the transfer button again to finalize the transfer.
  • If you need to speak to the transfer recipient before hanging up simply stay on the line. You can announce the call, then press the transfer button again to finalize the transfer.
  • (This process will not allow all three participants to be on the line at the same time. If you need this functionality use the "conference call" button.)

How do I connect multiple callers in a conference call?

  • While on a call press the conference key
  • Enter a participant's phone number
  • After the phone begins to ring press the conference key again to connect the parties
  • Repeat the step to add more participants
  • (Note: placing a conference call on hold will play music for all participants so use the mute button instead if you need to step away)
  • To manually remove a conference participant during a conference press the "Details" soft key, highlight the number, and select the "Remove" softkey.

How do I forward my calls to another number (soft-key instructions)?

  • Press the "Fwd All" softkey on your phone
  • Enter the forwarding phone number exactly as you would dial it from your phone (phone number must lead with a 9).
  • You will see the phone icon change to the forward phone icon on your display screen
  • (note: this is not Single Number Reach)
  • To cancel call forwarding press the "Fwd Off" softkey

How do I forward my calls to another number (web portal instructions)?

  • Login to:  myphone.appstate.edu from a campus network (If off campus you will need to connect to Pulse Secure VPN)   
  • Select the picture of your company phone 
  • Select Call Forwarding on the left panel 
  • Place a check in the box to "Forward all calls to: 
  • Select "Add a new number" from the drop down box and type the forwarding phone number exactly as you would dial it from your campus phone (phone number must lead with a 9)
  • Configure advanced call forwarding rules if desired
  • Save changes

How do I check my VoiceMail?

Every voicemail you receive will automatically be sent to your ASU email. The VM light on your hand set will show red when there is a message. Voicemail will only remain on your phone for 10 days to ensure VM boxes don't fill up.

To access voicemail from your campus phone:
1.Dial 2142 or press the Voicemail key
2.Enter your PIN number and press the # key

To access voicemail from another campus phone:
1.Dial 2142 and press *
2.Enter your ID (last four digits of your phone number) and press #
3.Enter your PIN and press #

To access voicemail from off campus:
1.Dial (828)262-2142 and press *
2.Enter your ID (last four digits of your phone number) and press #
3.Enter your PIN and press #

How do I reset the PIN number for my VoiceMail?

On your computer, go to voicemail.appstate.edu and log in with your ASU username and password.
Click on the blue Settings tab, then the Passwords tab, then Change PIN.

How do I personalize my voicemail message?

To change your voicemail greeting, follow the instructions provided in this help document by CISCO

Can I block a phone number on VOIP?

Blocking a phone number is a global process and should not be trivialized.  As this takes additional resources and management to maintain this list, ITS will not block a number as a matter of routine recourse.  Exceptions to this will be considered if requested from the University Police department as part of an official complaint of harassment by the caller/number.  The request must originate from University police as part of their investigation.


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