Supervisors or other designated officials have discretion in deciding whether an employee is a candidate for telework, please refer to your supervisor for guidance on approved work procedures. 

Additional teleworking guidance and a form for documenting telework arrangements is available here

Remote Tools for Access to Secure University Services 

 Information Technology Services has developed connection recommendations to optimize resources so all patrons can have a successful and secure telework experience. 

Service Recommended Tool for the Job Additional Information
Banner9, WebFOCUS, E-Print,  

Preferred choice: uDesk 

Alternative Options: AnyConnect VPN

For quick Banner access (query and report access) use uDesk to launch a virtual Windows desktop in your browser. 

If extended daily use of Banner is required (data entry) AnyConnect VPN is the best choice.

University Licensed Software 

Public Lab Software 


uDesk will provide quick access to specialized software, access to public computer labs, and licensed software via software center.  

Faculty, Staff, and NOW ALL Students will be able to utilize this service.

M: and P: Drive 

Preferred choice: AnyConnect VPN connection on a university computer 

An Alternative option is to use uDesk

Users must connect with AnyConnect VPN in order to access uStor drives from off campus.

VoIP University Phone Service

CISCO Jabber 

CISCO Jabber is available to install on both Mac and Windows comptuers or on an iPhone or Android phone.

Jabber Client for University Phone Lines

Maintaining reliable and familiar communication channels are critical to business continuity. 

Note: If you are not able to answer your campus line, all inbound phone calls will go directly to voicemail. Every voicemail you receive will automatically be sent to your AppState email with full call details.  


ZOOM Video and Web Conferencing

Google Chat - From direct messages to group conversations, Google Chat makes it easy to communicate with your coworkers. 

Video and Lecture Capture




Stay secure while working from home

  • Remain skeptical and be aware of fraudulent email and social media posts. Report suspicious emails by forwarding them to
  • While working from home, do not store confidential University data on any personal devices (e.g. files that may contain SSNs, banking info, health records). If you do not have a University device that can be used for work, then the UDesk (virtual desktop platform) can be used for work involving confidential data.
  • Please make sure that University computing devices are only accessed by you and not family members or guests.
  • All University managed devices will continue to receive security updates and protection whether on- or off-campus.

Additional Resources

For additional information or questions, please feel free to contact the Help Desk at 828-262-6266.