Zoom AI Companion is a powerful tool designed to enhance productivity and collaboration. It offers real-time meeting summaries, action item tracking, and conversational insights to make meetings more effective and follow-ups effortless.
- Hosts should inform attendees at the beginning of the meeting if they intend to use AI Companion, just as they do when meetings are recorded.
- While genAI tools are helpful, they may not be perfect. It’s a good idea to review and edit meeting summaries and recordings for accuracy before sharing them with others, especially if information may be considered sensitive.
- Don't use Zoom AI Companion in meetings that involve confidential or sensitive data. Entering sensitive or confidential information into any AI chat interfaces is strictly prohibited by the university.
Any work product discussed during meetings, as well as content included in transcriptions and/or meeting summary notes, may be subject to UNC System Office public records requests under North Carolina law. Do not use AI Companion in meetings where sensitive or confidential information will be shared or discussed.
Enable Zoom AI Companion
Tips
To activate AI Companion, you must be on version 5.16.0 or higher. Check to make sure your client is updated.
- Log in to the Zoom web portal: appstate.zoom.us.
- In the left side panel, click Settings.
- Under the meeting section, hosts can turn on some of the AI Companion features like
- Allowing users to ask AI Companion questions about the meeting
- Generating a meeting summary for a quick and organized way to review key points
- Using screen share with optical character recognition to improve AI Companion's accuracy
- and including meeting chat messages to give AI Companion additional context
AI Companion In-Meeting Controls
After-Meeting Insights
Settings and Use
It is critical to manage your settings appropriately. Here are a few key points to consider:
- By default, AI Companion features are off.
- You control which AI Companion capabilities to use in your meetings. You can toggle capabilities on or off anytime, even during a meeting, and decide on a case-by-case basis.
- When joining a meeting with active AI Companion features, you'll receive a notification about the capabilities that are in use.
- Do not use Zoom AI Companion in meetings involving confidential or sensitive data.
- Always review AI-generated content (transcriptions, summaries, etc.) for accuracy and completeness before sharing.
- Ensure compliance with App State policies on data privacy, academic integrity and responsible communication.
FAQ
Resources
- Review our Knowledge Base article outlining App State AI Resources.
- Visit Zoom Support for more information on using meeting summaries and asking in-meeting questions.
- Learn more about Zoom’s commitments regarding customer content.
Watch this LinkedIn Learning course on Zoom AI Companion: Maximizing your virtual meeting productivity (free and accessible to all employees and students).
Support
For questions, contact the ITS Academic Technologies team using the Service or Software Request Support Ticket (object: Zoom web conferencing).
Third-Party AI Tools in Zoom
To protect privacy and sensitive information, do not use unauthorized third-party AI tools during Zoom meetings. Any data entered into tools like Otter.ai, Fireflies.ai, etc., is transmitted and stored on external third-party servers over which Zoom and App State have no direct control. This can introduce risks, including data compromise or data loss.