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On June 15, 2020, Information Technology Services will be making a change to provide enhanced support for University owned Apple devices.  Additionally, this will help reduce confusion between your personal Apple content, apps, and services, and those provided by the University.

Apple MusicApple BooksiTunes
App StoreGame CenterApple Arcade
iMessageFaceTimeNews
Find My (iPhone, Mac, iPad)Apple PayApple TV
iCloudFind My Friends...and more



WHAT DO I NEED TO DO IF I AM USING MY APPSTATE EMAIL ADDRESS AS MY PERSONAL APPLE ID?

If you ARE using your appstate.edu email address for your personal Apple ID, starting June 15, you will start to receive messages on your Apple devices stating you need to change the email associated with your Apple ID.  To avoid these messages, you can change the email associated with your Apple ID anytime before June 15." 
See instructions below for how to change your Personal Apple ID email address.

  1. CHECK IF I'M USING MY APPSTATE.EDU EMAIL AS MY PERSONAL APPLE ID?
    1. If you are NOT using your appstate.edu email address for your personal Apple ID, then you do not have to do anything.
  2. SIGN OUT OF ALL DEVICES
  3. CHANGE YOUR APPSTATE.EDU APPLE ID
  4. SIGN BACK INTO YOUR DEVICES


STEP 1: HOW CAN I TELL IF I'M USING MY APPSTATE.EDU EMAIL AS MY PERSONAL APPLE ID?

On your iOS Device:

The following steps apply for iPhone, ‌iPad‌, and ‌iPod touch‌ with iOS 10 and later installed.

1.  Launch the Settings app on your iOS device.

2.  Tap your name in the banner at the top

3.  If you see "your-user-name@appstate.edu" under your name, you will need to change your email address.


On your Mac:

1.  Choose Apple menu  > System Preferences, then click Apple ID.

2.  If you see "your-user-name@appstate.edu" under your name, you will need to change your email address.

On your Apple TV:

1.  Open Settings, select Users and Accounts, then choose iCloud.

2.  If you see "your-user-name@appstate.edu" under your name, you will need to change your email address.

On your PC:

1.  Open iCloud for Windows.

2.  Open iTunes on your PC, choose Account, then select View My Account. If you’re signed in to iTunes with your Apple ID, you'll see your account name and email address.

3.  If you see "your-user-name@appstate.edu" under your name, you will need to change your email address.

On the web

You can see if you're signed in with your Apple ID on iCloud.com or by going to your Apple ID account page. If you aren't signed in, your Apple ID might prefill on the sign in screen.

You can also look up your Apple ID by entering the full name and email address associated with your Apple ID.


STEP 2: SIGN OUT OF ALL DEVICES

**BE SURE TO LOG OUT OF YOUR APPLE ID ON ALL OF YOUR APPLE DEVICES BEFORE YOU PERFORM THE FOLLOWING STEPS**

ON YOUR iPHONE, iPAD, OR iPOD TOUCH WITH iOS 10.3 OR LATER

1.  Go to Settings, tap [your name], then choose Name, Phone Numbers, Email.

2.  Next tap to Reachable At, tap Edit, then delete your current Apple ID email address.

3.  Tap Continue. Enter the new Apple ID email address that you want to use.

4.  Tap Next.

On your Mac:

1.  Choose Apple menu  > System Preferences, then click Apple ID.

2.  Click Overview

3. Click Sign out

On your Apple TV:

1.  Open Settings, select Users and Accounts, then choose iCloud.

2. Click Sign Out

On your PC:

1.  Open iCloud for Windows.

2.  Open iTunes on your PC, choose Account, then select View My Account. If you’re signed in to iTunes with your Apple ID, you'll see your account name and email address.

3.  Click Sign Out


STEP 3: CHANGE YOUR APPSTATE.EDU APPLE ID

HOW DO I CHANGE MY EMAIL I USE FOR MY PERSONAL APPLE ID?

You can update your Apple ID email address with any third-party email address like Gmail, Yahoo, Outlook, AOL, SkyBest, Charter, or iCloud. 

Note: If you enter an email address that's already an alias or alternate Apple ID, and it ends with with @icloud.com, @me.com, or @mac.com, you see a message to confirm. When you change your Apple ID to an @icloud.com, @me.com, or @mac.com account, you can't change it back to a third-party email account. Your former Apple ID that ends with a third-party email becomes an additional email address for your Apple ID account.

Once you have an email address that is not "username@appstate.edu" ready to use, follow these instructions: 


VERIFY YOUR NEW EMAIL ADDRESS

If you change your Apple ID to another third-party email address, you may need to verify your account.

After you enter the email address that you want to use as your Apple ID, a verification code is sent to you at that address. Enter the verification code from the email into the fields provided and start using your updated Apple ID. Learn what to do if you didn't get the email.


ON YOUR APPLE ID ACCOUNT PAGE

1.  Go to appleid.apple.com and sign in.

2.  In the Account section, click Edit.

3.  Under your Apple ID, click Change Apple ID. 

4.  Enter the new Apple ID email address that you want to use.

5.  Click Continue.


STEP 4: SIGN BACK IN TO YOUR DEVICES

Sign back in to all Apple services with your new Apple ID.

After you change your Apple ID, you need to use your new sign-in information with all Apple services that you use.



FAQ: 

WHAT HAPPENS TO ALL MY APPS, MUSIC, GAMES, ETC. THAT I'VE PURCHASED WITH MY APPLE ID?

Anything you have purchased with your Apple ID will still be in your account and/or on your devices. You will not lose any of these purchases! All of your purchases you made will still be tied to your Apple ID, the only thing that changes is the email address associated with your personal Apple ID account.


WHAT IF I HAVE A SHARED APPLE ACCOUNT?

If you are using Apple Family Sharing, your account will still be active and all the people in your group will still have access to the group and all the apps, music, movies, etc. that are tied the Family Share. The only thing that changes is the email address associated with your personal Apple ID account.


WHAT WILL HAPPEN IF I DON'T CHANGE MY PERSONAL APPLE ID WHICH USES MY APPSTATE EMAIL  BY June 15, 2020?

Once Information Technology Services claims the appstate.edu domain, Apple will identify users whose Apple ID contains the appstate.edu domain. Those users receive a mail message (see next section below) and a notification on their Apple devices telling them they must rename their Apple ID.

If you don't choose a new email address for your Apple ID within 30 days of the first notification from Apple, services associated with your Apple ID like iMessage and FaceTime will stop working until you change your Apple ID email address.

If you don't update your Apple ID within 60 days of the first notification from Apple, your Apple ID changes to a temporary username that includes @temporary.appleid.com. For example, john@appstate.edu changes to john-appstate.edu@temporary.appleid.com.


I RECEIVED AN EMAIL FROM APPLE <appleid@apple.com> WITH THE SUBJECT "Update Apple ID" THAT SAID I NEED TO UPDATE MY APPLE ID.  IS THIS A PHISHING SCAM?

No.  This is a legitimate email from Apple that you received if you created an Apple ID with the @appstate.edu domain.  It looks like the picture below.


DOES THIS AFFECT GENERIC APPSTATE ACCOUNTS THAT I USE FOR OTHER NON COMMERCIAL APPLE WEB SERVICES?

Generic email addresses like software@appstate.edu that are used for Apple web services like Apple School Manager, Device Enrollment Program, Volume Purchase Program or Global Service Exchange will need to be handled differently. Please submit a help desk request for help with these type of accounts.


I DON'T WANT/USE MY APPLE ID. HOW CAN I PERMANENTLY DELETE IT?

  1. Head to Apple’s data and privacy webpage login
  2. Log in to the account you’d like to delete
  3. Toward the bottom, click on Request to delete your account
  4. Make sure you want to delete your account and double-check backups of your data
  5. Double check if you have any subscriptions with your Apple ID
  6. Choose a reason for deleting your account, click Continue
  7. Follow the remaining prompts to permanently delete your Apple ID account


WHERE CAN I GO IF I HAVE QUESTIONS OR NEED HELPING CHANGING MY EMAIL ADDRESS?

Go to support.appstate.edu to submit a tech support request or call 828-262-6266


Click here to learn more about Apple IDs

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