This group consists of IT professionals who are called on to resolve a variety of IT problems for the faculty and staff of the university. ASU has developed a standard computing environment for faculty and staff PCs and Macs called the Appalachian Computing Environment (ACE) desktop installation, which is easily deployed and supported on individual machines. This standardization dramatically reduces the time required to have a user up and running when his or her machine has ceased functioning due to software problems, or when a new computer is installed. We use the Tech Excel integrated incident management system to record, track and resolve service requests. The workflow features provide an automated workflow mechanism to keep the customers and support staff apprised of the status. Each Campus Building/Area has a consultant assigned to that area for support. Complete list of IT Consultants. Services Provided by Consultants Include: Virus Removal Rebuild/reimage computers Troubleshoot/resolve/set up printer Back up data & show people how to do backups Java fixes Mobile device set ups and instruction General cleanup Website help/updates Software installation, set up, and instruction Data recovery Troubleshoot network/wireless issues Set up and resolve common issues with email and calendars Maintain computers in classroom and research labs Make purchasing recommendations/provide quotes Website updating and training AsULearn support Maintain computer replacement cycle Special projects for college and departments Scala/Digital signage support Support streaming media Manage CSGold card access system Emergency building coordinator Make purchasing recommendations Coordinate surplus property movement After normal hours email responses Basic troubleshooting of classroom technology, Sharp Copiers, and computer labs.
Who can use this service?
Faculty and Staff Office Computers
How do I request this service?
Who do I contact for problems or issues?
Contact the Help Desk at (828) 262-6266 Monday - Friday 8am -5pm, or enter a support request at http://support.appstate.edu/help