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This guide will show you how to grant someone mail delegation access for your MountaineerMail account. Account delegation enables others to view and send mail without sharing the password to the account.

This only grants access to the inbox. To gain access to the drive, the user will need to log into the account.

To delegate an account to another user so that they can view and send mail

  1. Click the gear in the top right .
  2. Select Settings
  3. Select the Accounts and Import tab.
  4. Under 'Grant access to your account,' click the Add another account link.
  5. Enter the email address of the person you'd like to access your account and click Next Step. Remember you can only enter a Google Mail address.
  6. You'll see a confirmation message. Click Send email to grant access if you're sure.
  7. The delegate will receive a verification email explaining that you've granted access to them.

After the delegate confirms this request, it may take up to 30 minutes for the verification process to be completed. To see if the delegate has confirmed access to your account, look at the "Accounts and Import" tab in Settings.

If someone has granted you access to their account, you can access it by clicking on your profile picture or email address in the upper-right corner of your Gmail window. Choose your delegate's email address.  

Note: When you send mail from your delegate’s account, it will appear as sent by delegated_account_name@appstate.edu (sent by person_with_delegated_access@appstate.edu). If you do not want the “sent by” to appear in sent mail, you will need to set up the ability to send from another account. You can do this by following the guide here: http://faq.appstate.edu/answers/sending-mail-different-address-mountaineermail

How to Revoke Mail Delegation Access

If you no longer want to grant somebody else access to your account, follow these instructions:

  1. Click the gear in the top right .
  2. Select Settings.
  3. Click the Accounts and Import tab.
  4. In the "Grant access to your account" section, click delete on any account you want to remove.

If you have any questions, feel free to submit a request at support.appstate.edu/help, or call the Help Desk at 262-6266.




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