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Q: What is the purpose of the [External] tag?
A:  The [External] tag is there to help you to realize the message did not originate from an email address.  With a message tagged as [External] you need to consider:


Q: I received an email that was tagged as [EXTERNAL], but it came from a system my department uses on a regular basis. Is there a way to get an exemption from the [EXTERNAL] tagging?
A: It is the intent that all external messages should have the [External] tag. However, in some cases it may be possible to configure the service to send email as  Please enter a Tech Support Ticket at for assistance.

Q: When I reply to an external message will the recipient see the external tag?
A: No, the external tag is not visible to the recipient.

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