Appalachian State University's IT currently follows the model of supporting the latest released version of MacOS (following an internal testing period) and one version previous. Currently, supported versions include MacOS 10.15 (Catalina), MacOS 10.14 (Mojave), and and MacOS 11 (Big Sur).
Beginning in January 2021, ITS will begin notifying users of their available eligibility for MacOS upgrades in an effort to ensure system security. The message you see will depend upon how many versions back from our recommended version of MacOS you are currently running and what your device is eligible to run.
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If your device is running one version behind our recommended version, you will see the following notification once per month. We recommend using the Upgrade button or upgrading through Self Service at your earliest convenience. (Please note: upgrades, while generally very safe, do run minimal risk of data loss. Please ensure your data is backed up any time before initiating an upgrade. One of our Desktop Support Specialists will be happy to assist with this process. Please visit tech.appstate.edu and submit a request for Computer Support.) If you have closed the notification prompt for the available upgrade you can install it at any time in Self Service.
Device Running an Unsupported Version of MacOS (Eligible for Currently Recommended Version)
If your device is running a supported version but is eligible to run the currently recommended version, you will see the following notification once per week. We recommend using the Upgrade button or upgrading through Self Service at your earliest convenience. (Please note: upgrades, while generally very safe, do run minimal risk of data loss. Please ensure your data is backed up any time before initiating an upgrade. One of our Desktop Support Specialists will be happy to assist with this process. Please visit tech.appstate.edu and submit a request for Computer Support.) If you have closed the notification prompt for the available upgrade you can install it at any time in Self Service.
Device Running an Unsupported Version of MacOS (Eligible for a Supported Version)
If your device is running an unsupported version but is eligible to run a supported version, you will see the following notification once per week. We recommend using the Upgrade button or upgrading through Self Service at your earliest convenience. (Please note: upgrades, while generally very safe, do run minimal risk of data loss. Please ensure your data is backed up any time before initiating an upgrade. One of our Desktop Support Specialists will be happy to assist with this process. Please visit tech.appstate.edu and submit a request for Computer Support.) If you have closed the notification prompt for the available upgrade you can install it at any time in Self Service.
Insufficient Space to upgrade MacOS (MacOS 11 = 35GB, MacOS 10.15 = 19GB)
If your device is preparing for meets one of the available upgrades upgrade options and your device has insufficient space you will be prompted to free up space for the available upgrade. You will see a message about freeing up space each time you try and upgradedoes not have enough free disk space to upgrade you will see the notification below. You can free up space by going to following the guidance at Apple Support or one of our Desktop Support Specialists will be happy to assist with this process. Please visit tech.appstate.edu and submit a request for Computer Support. Once you have freed up disk space you can find the available upgrade in Self Service.
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