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If you are unable to log in to AsULearn, it may be a problem with your internet connection, your browser, or your password, or Appstate's single sign-on service, Shibboleth.

Try using a different browser. If you used Internet ExplorerChrome, try using Firefox or Chrome , Edge, etc. instead and see if that resolves the issue.

Shibboleth is a single sign-on service which used by Appstate. It provides SSO authentication and authorization services for several campus systems, including ASULearnAsULearn. If you receive the following error message, it indicates a problem with Shibboleth (not necessarily AsULearn).

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Very often this issue can be resolved by clearing the cache in your browser, making certain your are on a solid internet connection, and logging in again. 

If none of these fixes the authentication at the system level:

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You might also see an error message in AsULearn with the word Shibboleth in it, indicating a problem with authentication, not AsULearn. Often, if there has been an issue with Shibboleth, it is a good practice to clear the cache in your browser and attempt logging in again.

If issues persist, there is a chance that the university is experiencing a Shibboleth outage. You can check the Appstate Systems Status page to see if any services are down. Shibboleth appears under the Authentication tab.

If none of these resolves your access issue, call the Help Desk at 828-262-6266 or or Submit a Service Request and and indicate your issue is related to Shibboleth authentication.

Support category: Troubleshooting


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