If you get a new phone
...
and have the the same cellular number, you
...
can reactive Duo via the web.
...
If your cell phone number has changed please call the Help Desk at 828-262-6266.
1. On your new phone, install Duo Mobile from the App Store or Google Play.
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Make sure to allow
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notifications.
2. On your computer, open a web browser and go
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to https://checkyosef.appstate.edu
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. Enter your username and password and pause at the Duo prompt.
3.
...
4. Choose your phone for the authentication device and click on Call Me. Answer the call and follow the prompt.
On the DUO prompt click Other Options
4. At the bottom of the list click on Manage Devices
5. Verify your identity to access the Manage devices settings (A DUO push will not work at this step, please try one of the below options)
- If you kept the same phone number on your mobile device, choose Phone Call and it will physically call your new phone.
- Alternatively, Text message passcode will send a text message to your new phone with a bypass code.
- If you have a new device and and a new phone number please call the Help Desk at 828-262-6266.
6. On the Mange devices page find your existing cell phone and select I have a new phone. Click the Get started button.
7. Scan the QR code with your Duo mobile App. Open the DUO app on your new phone, click the plus sign icon and select Use QR code.
A successful scan of the QR code will add your App State account to your DUO mobile app.
5. In My Devices and Settings, click on Device Options
6. Click Reactive Duo Mobile and follow the prompts to enter your phone number and select the type of phone until you're presented with a QR Code.
7. On your phone, select Get Started (iPhone) or Add Account (Android) and allow the app to use your camera. Point the phone at the QR Code, and you're all set for Duo push notifications.
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