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Appalachian State University's IT currently follows the model of supporting the latest released version of macOS (following an internal testing period) and one version previousback.

The currently supported operating system versions are: 

• macOS 11 13 (Big SurVentura)
• macOS 10.15 12 (CatalinaMonterey) 

If your device is eligible for an upgrade, you may have received a macOS Upgrade Notification. You can view the the macOS Upgrade Notifications article  article for more information about the notifications or continue with the steps below to upgrade macOS:

Installing an Upgrade from Self Service

Macs With macOS 12.3 or Later

1. If your Mac is running macOS 12.3 or later you can install upgrades through System Preferences. To verify your version, click on the Apple icon in the upper left corner of the menu bar and then select About This Mac. The macOS version can be found in the Overview.
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2. Navigate to Software Update by either selecting the Software Update buttonfrom the window above or searching for it in System Preferences.
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3. If you are eligible for an upgrade you will see one here. Select Upgrade Now.
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4. You will be prompted with a Software License Agreement. Read through the agreement and select Agree to continue.
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5. A dialogue will appear prompting you for your password. Enter your password and select Ok.
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6. Another dialogue will appear displaying the progress of the upgrade. Upon completion of the upgrade, your Mac will restart.
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Macs With macOS 12.2.1 or Earlier

1. If your Mac is running macOS 12.2.1 or earlier you will install upgrades through Self Service. To verify your version, click on the Apple icon in the upper left corner of the menu bar and then select About This Mac. The macOS version can be found in the Overview.
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2. Start by clicking on your Desktop, then in the upper left of the Menu Bar, click on Go > Applications. Locate Self Service.app and open the application.
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3. In Self Service, search for 'Upgrade' or browse to Featured and select Upgrade to Ventura (macOS 13). Before proceeding, read
4. In your Applications folder, launch the Self Service app.
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5. You will be greeted with the Featured page that shows new or recommended apps. From the Categories on the left, navigate to ASU-Operating Systems and select an upgrade option that is available from the list.
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   Before proceeding, read the description which will detail any requirements or recommendations. 
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6. Click the Upgrade button to begin upgrading your Mac.
   

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   title Important:
   When you initiate an upgrade, your Mac will download necessary components and will need to restart to perform the installation. Before proceeding, save your current documents, quit any open applications, and copy all files and user data to another computer or backup drive. If this is a laptop, please connect to a charger at this time. This process could take an hour or more to complete and your Mac will be unavailable during this time.

7. Select Upgrade and the following window will appear.
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8. After the previous window completes, a dialogue will prompt you for the password of the currently logged in user. Enter the password and select Ok to continue.
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9. A confirmation will appear detailing the upgrade process. Read it thoroughly and when you are ready to continue, select Upgrade.
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10. Another dialogue will notify you that the upgrade process has begun. This might take a while, please do not restart or shut down the Mac. The Mac will restart once the upgrade process is complete.
    Image AddedSelf Service will prompt you one last time before it will initiate the upgrade. You cannot downgrade to a previous operating system once you upgrade.

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