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Appalachian State University's IT currently follows the model of supporting the latest released version of macOS (following an internal testing period) and one version previous.Periodically, Apple releases updates for your Mac. These updates are for macOS and can include updates to apps that come with your Mac, bug fixes, and important security updates. Software Updates are an essential part of maintaining supportability and securing your Mac. The App State End User Supportability Standard requires Macs to have the latest major version of macOS or one version previously installed. We recommend you regularly check your device for any available updates and/or major upgrades and apply them as soon as possible. You can view the End User Supportability Standard in full at IT Policy, Standards & Guidelines

The currently supported operating system versions are: 

  • macOS

...

  • 14
  • macOS

...

  • 13 

If your device is eligible for requires an upgradeupdate, you may have received will receive a macOS Upgrade Update Notification. You can view the macOS Upgrade Notifications Windows and macOS System Updates and Patches article for more information about the notifications. You should also understand the differences between macOS minor updates and major upgrades:

  • Major Upgrades will include new features, be a larger install, and could potentially impact the support for 3rd-party software you have installed on your Mac. University policy requires Macs to be on the latest major version of macOS or one previous.
  • Minor Updates are generally smaller and typically provide bug fixes and patch security vulnerabilities. University policy requires that you install all minor updates within 7 days of availability in order to keep our systems secure from security vulnerabilities. or continue with the steps below to update the software on your Mac.


Info
titleImportant

If your device does not meet system requirements to upgrade to one of the supported versions, contact IT Support for further steps.

Follow the steps below to either update or upgrade your Mac. To keep things simple for most users, we recommend that you upgrade your Mac as soon as possible whenever a major macOS upgrade is available.

Skip directly to the steps for your macOS version here:
Info
titleWARNING:

Upgrades, while While generally very safe, do updates run minimal risk of data loss. Please ensure your data is regularly backed up to another location before initiating any upgradeto avoid risk. One of our Desktop Support Specialists will be happy to assist with this process. Please visit tech.appstate.edu and submit a request for Computer Support.

Installing

...

Apple Software Updates from System Preferences on macOS 12 and lower
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macos12
macos12

  1. From the apple icon in the top left of the menu bar, launch System Preferences.
    Opening System Preferences from the menu bar.Image Added
  2. In System Preferences, click on Software Update.
    Selecting software update in system preferences.Image Added
  3. Software Update will show you both the latest minor updates and major upgrades available to your Mac (as allowed by ITS). By default, the latest version will appear and we recommend you complete that upgrade/update as soon as possible. 


    Info
    titleImportant:

    When you initiate an update, your Mac will download the necessary components and will need to restart to perform the installation. Before proceeding, save your current documents, quit any open applications, and copy all files and user data to another computer or backup drive. If this is a laptop, please connect to a charger at this time. This process could take a while and your Mac will be unavailable during this time.


  4. Depending on the availability of software updates for your Mac - and whether you are ready to install the major upgrade or just the minor updates - you will follow the different steps outlined below. The steps below are listed in order of recommendation, for instance, we recommend you always go to the latest major version of macOS so that will be the first step listed. If you are not ready to upgrade to the latest major version, then you can skip to the next step to only install the minor updates as required by University policy:
    1. To upgrade to a major version, click Upgrade Now and follow the installation process.
      Clicking update now to upgrade to the software version.Image Added

      Info
      titleNote

      You may be prompted to enter credentials. If required, use Privileges to elevate your account to an admin and then type in your password.


    2. If you are not ready for the major upgrade, click on More Info to see all minor updates still available. 
      1. To update to minor versions, check all updates in this list, then click Install Now
        Clicking on more information in the Software Update menu.Image AddedChoosing the update that is available for your Mac.Image Added
    3. If your computer is not eligible for the major upgrade and only has the minor updates available, click Update Now and follow the installation process. Click update now to install minor updates.Image Added

Installing Apple Software Updates from System Settings on macOS 13 and higher
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macos13
macos13

  1. From the apple icon in the top left of the menu bar, launch System Settings.
    Opening the system settings from the menu bar.Image Added
  2. In System Settings, click on General → Software Update.

    Selecting software  update from the general settings menu.Image AddedChecking for, selecting, and installing available updates.Image Added
  3. Software Update will show you both the latest minor updates and major upgrades available to your Mac (as allowed by ITS). By default, the latest version will appear and we recommend you complete that upgrade/update as soon as possible. 

...

  1. In your Applications folder, launch the Self Service app.
  2. You will be greeted with the Featured page that shows new or recommended apps. From the Categories on the left, navigate to ASU-Operating Systems and select an upgrade option that is available from the list.
  3. Before proceeding, read the description which will detail any requirements or recommendations. 
  4. Click the Upgrade button to begin upgrading your Mac.

    Info
    titleImportant:

    When you initiate an upgradeinitiate an update, your Mac will download the necessary components and will need to restart to perform the installation. Before proceeding, save your current documents, quit any open applications, and copy all files and user data to another computer or backup drive. If this is a laptop, please connect to a charger at this time. This process could take an hour or more to complete a while and your Mac will be unavailable during this time.

  5. Self Service will prompt you one last time before it will initiate the upgrade. You cannot downgrade to a previous operating system once you upgrade.

  6. Depending on the availability of software updates for your Mac and whether you are ready to install the major upgrade or just the minor updates you will follow different steps outlined below. The steps below are listed in order of recommendation, for instance, we recommend you always go to the latest major version of macOS so that will be the first step listed. If you are not ready to upgrade to the latest major version, then you can skip to the next step to only install the minor updates as required by University policy:
    1. To install an available major upgrade, click the Update Now button to begin updating your Mac. Read and agree to the terms and conditions.

      Info
      titleNote

      You may be prompted to enter credentials. If required, use Privileges to elevate your account to an admin and then type in your password.


    2. If you are not ready for the major upgrade, click on More Info to see all minor updates still available. 
      1. To update to minor versions, check all updates in this list, then click Install Now
        Selecting more info to check for available updates.Image AddedChecking for, selecting, and installing available updates.Image Added
    3. If your computer is not eligible for the major upgrade and only has the minor updates available, click Update Now and follow the installation process.

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