Website
https://support.appstate.edu/about/directory
Summary
This group consists of IT professionals who are called on to resolve a variety of IT problems for the faculty and staff of the university.
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- Virus removal rebuild/reimage computers
- Troubleshoot/resolve/set up printer
- Back up data & show people how to do backups
- Java fixes
- Mobile device set ups and instruction
- General cleanup
- Website help/updates
- Software installation, setup, and instruction
- Data recovery
- Troubleshoot network/wireless issues
- Set up and resolve common issues with email and calendars
- Maintain computers in classroom and research labs
- Make purchasing recommendations/provide quotes
- Website updating and training
- AsULearn support
- Maintain computer replacement cycle
- Special projects for college and departments
- Scala/Digital signage support
- Support streaming media
- Manage CSGold card access system
- Emergency building coordinator
- Make purchasing recommendations
- Coordinate surplus property movement
- After normal hours email responses
- Basic troubleshooting of classroom technology, Sharp Copiers, and computer labs.
Who can use this service?
Faculty and Staff Office Computers
How do I request this service?
http://support.appstate.edu/help
Who do I contact for problems or issues?
Contact Call the Help Desk at ( 828) -262-6266, Monday - Friday 8am -5pmthrough Friday, 8 a.m. to 5 p.m., or enter a support request at http://support.appstate.edu/help.
Internal Data (Requires Login)
Status: Active
0607/2513/2023 2113:0155:3756