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If you are unable to log in, it may be a problem with your internet connection, your browser, or your password.

Try using a different browser. If you used Internet Explorer, try using Firefox or Chrome instead and see if that resolves the issue.


Shibboleth is a single sign-on service which provides authentication and authorization services for several systems, including ASULearn. If you receive the following error message, it indicates a problem with Shibboleth (not necessarily AsULearn).


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Very often this issue can be resolved by clearing the cache in your browser, making certain your are on a solid internet connection, and logging in again. 



none of these fixes the issue, call the Help Desk at 828-262-6266 or 


Submit a Service Request and indicate your issue is related to Shibboleth.

Support category: Troubleshooting


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