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If you are unable to log in to AsULearn, it may be a problem with your internet connection, your browser,


your password, or Appstate's single sign-on service, Shibboleth.

Try using a different browser. If you used


Chrome, try using Firefox


, Edge, etc. instead and see if that resolves the issue.


Shibboleth is a single sign-on service


used by Appstate. It provides SSO authentication and authorization services for


campus systems, including


AsULearn. If you receive the following error message, it indicates a problem with Shibboleth


shibboleth error an error occurred while processing your request please contact your helpdesk or user id office for assistance. this service requires cookies. please ensure that they are enabled and try your going back to your desired resource and trying to login again. use of your browser's back button may cause specific errors that can be resolved by going back to your desired resource and trying to login again.Image Removed

Very often this issue can be resolved by clearing the cache in your browser, making certain your are on a solid internet connection, and logging in again. 


authentication at the system level:

Image Added

You might also see an error message in AsULearn with the word Shibboleth in it, indicating a problem with authentication, not AsULearn. Often, if there has been an issue with Shibboleth, it is a good practice to clear the cache in your browser and attempt logging in again.

If issues persist, there is a chance that the university is experiencing a Shibboleth outage. You can check the Appstate Systems Status page to see if any services are down. Shibboleth appears under the Authentication tab.

If none of these resolves your access issue, call the Help Desk at 828-262-6266


or Submit a Service Request and indicate your issue is related to Shibboleth authentication.

Support category: Troubleshooting

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Click Here to Submit a Service Request

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