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titleHow can I get general training with Google Workspace products?

Google maintains the Google Workspace Learning Center, which provides extensive training on the basics of using Google Workspace products. You can navigate to specific Google Workspace products for application-specific assistance below:

titleHow do I navigate between Google Workspace products?

To navigate between products in Google Workspace (formerly G Suite), use the 3x3 Apps Grid icon in the top right corner of any Google Workspace application and choose the application you would like to visit. Some apps may be disabled by administrators.

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titleI manage multiple @appstate Gmail accounts. How do I check them?

If you manage multiple @appstate Gmail accounts, there are two methods to access those accounts in the same browser: Managing People in Google Chrome and Account Delegation.

Manage People

  1. In Chrome, click your profile icon in the top right corner of your browser.

  2. In the pop-up context menu, click add to add another profile or click on another user under “other profiles” to switch to that user (If you click to add another account you will be prompted to log into the @appstate account that you wish to add. You can repeat this process for each @appstate account that you manage.

Account Delegation

Reference this tutorial to manage users using account Delegation: Setting up Mail Delegation in MountaineerMail

titleWhen I log into Gmail, it shows my personal inbox instead of my App State inbox

Unless configured otherwise, most browsers maintain active sessions for all Google Workspace applications based on Gmail accounts. If you have a personal Google Account, you can add any additional, non-App State accounts by following the steps listed in this Google Workspace Support Document, or view the video below:

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titleHow do I join the Google Workspace Tips Google Group?

To join Groups-GoogleTips, visit the Google Workspace tips sign-up page.

titleI can't seem to move file folders into Team Drive (but I can move files)

Google does not yet allow non-admin users to migrate folders from Drive to Team Drive. For assistance moving folders, submit a support ticket and the Help Desk will reach out to you for a consultation.

To review frequently asked questions about Google Workspace products, visit Google Workspace FAQ.

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