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In those cases, a user that is responsible for the device may submit a support request for a Management Policy Exclusion, along with a justification, and the IT Consultant will begin the Management Policy Exclusion process. The workflow will be reviewed by a representative from IT Support Services, IT Infrastructure and Systems, and the Office of Information Security for approval before excluding the device from a management policy. 

Who must request an exclusion?

The end-user that is the responsible party for the device that needs the exclusion, can request the exclusion through a Computer Assistance Request.  The IT agent will then start the internal process by submitting the Management Policy Exclusion request in Jira under IT Agents.

How long does an exclusion last?

An exclusion will last 365 days from the final approval date. After 365 days, the user will get a notification prompting them to review the management exclusion and they can send it through the approval process again to continue the exclusion for another 365 days.

How many exclusions can be requested?

There is no limit to the number of exclusions requested per computer, but a consultant should only submit one request per computer. Additional exclusions requested should go on the original Jira ticket. This is to ensure we track one Jira ticket per computer.

IT Agent Process for Requesting the Exclusion?

1. First, when an IT Agent receives a Computer Support Request for an exclusion from the user:
   1. They should follow up with the user to make sure there is no other way to resolve their issue without the need for the exclusion.
2. If still needed, the agent can start the internal process using the Management Policy Exclusion request listed below
   1. Visit https://tech.appstate.edu and submit a Management Policy Exclusion Request:
      1. Summary Field
         1. Provide the specific management policy that needs to be excluded. Here are some examples:
            1. Patching
               1. Application Patching (i.e. Google Chrome Updates)
               2. Minor OS Updates (i.e. security updates with or without reboots)
               3. Major OS Upgrades (i.e. Reminders to upgrade to latest OS)
            2. Settings
               1. Auto Logout or Lock Settings
               2. Account Deletion
                  1. Local Account Deletion
                  2. AD Account Deletion
               3. Energy settings
               4. Etc.
      2. Justification Field - use the justification/use case provided by the user
      3. Responsible Party
         1. This is the specific end user that has requested the exclusion and will be responsible for approving the exclusion each year.

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