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Additional teleworking guidance and a form for documenting telework arrangements are available here https://here hr.appstate.edu/Employee_Resources_COVID19
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| Service | Recommended Tool for the Job | Additional Information |
|---|---|---|
| Banner9, WebFOCUS, E-Print, | Preferred choice: uDesk Alternative Options: AnyConnect VPN | For quick Banner access (query and report access) use uDesk to launch a virtual Windows desktop in your browser. If extended daily use of Banner is required (data entry) AnyConnect VPN is the best choice. |
University Licensed Software Public Lab Software | uDesk | uDesk will provide quick access to specialized software, access to public computer labs, and licensed software via software centerSoftware Center. Faculty, Staff, and NOW ALL Students will be able to utilize this service. |
| M: and P: Drive (uStor) | Preferred choice: AnyConnect VPN connection on a university computer An Alternative option is to use uDesk | Users must connect with AnyConnect VPN in order to access uStor drives from off campus. |
| VoIP University Phone Service | CISCO Jabber is available to install on both Mac and Windows computers or on an iPhone or Android phone. |
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- If your department has a business need to answer incoming university calls remotely, you can use Cisco Jabber.
Tutorial: https://confluence.appstate.edu/x/rAF6AwConfluence tutorial: Accessing your VoIP phone off-campus with Cisco Jabber
Webinars/Meetings
ZOOM Video and Web Conferencing
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For additional information or questions, please feel free to contact the Help Desk at 828-262-6266.
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