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  • Navigate to:  (If you are off the AppState network please ensure a connection to Pulse Secure before completing the next steps)
  • Select Appalachian State University from the drop down and click submit
  • Login with your AppState credentials 
  • Click on the Self Service tab 
  • Click on the plus below each device that you will be utilizing to answer university phone calls. The plus will turn to a check when enabled for that device type. 


  • On your mobile device open the "Play Store" for Android or the "App Store" for iOS and search for Cisco Jabber and download to your device.  
  • Launch the Cisco Jabber App and sign in with your AppState credentials. 
  • Android and iOS devices will only support one-to-one lines (one phone number registered to one user). Hunt groups are not supported on mobile.   

Step 3.  Login to Jabber

  • Launch Jabber on your computer or mobile device.  
  • Enter your full AppState Email Address when prompted and then authenticate with your AppState credentials. 
  • Jabber will register/display your phone number based on your login information.  Note:  If a phone line is not linked to your username in the VOIP database it will not appear in Jabber. 
  • If using Jabber on a windows or mac based computer you will need to tell Jabber to "Use my computer" for calls