Page tree
Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 7 Next »


Q: What is [External] Email Tagging
A: External Email Tagging is where the tag “[External]” is added to the beginning of the subject line for all email messages that were sent from external sources.  In other words, messages not from appstate.edu.


Q: What is the purpose of the [External] tag?
A:  The [External] tag is there to help you to realize the message did originate from an appstate.edu email address.  With a message tagged as [External] you need to consider:

  • Exercise caution on all external messages, especially with links or attachments you are not expecting.
  • Is it from a sender you know? Were you expecting the email? Verify with the sender of the message over the phone if you are unsure or if the email seems a bit off.
  • Does the message make sense? A legitimate message would not ask you to provide your credentials to maintain your account access.

Q: Are all [EXTERNAL] tagged messages dangerous?
A: No. Many legitimate messages come from external sources. However, a common phishing method is via Email. The [EXTERNAL] tag helps bring attention to email messages that are not from the University.


Q: When is this change taking effect?
A: Monday, October 26, 2020

Q: Can I opt out of or turnoff [EXTERNAL] tagging?
A: No, [EXTERNAL] tagging is added to all non-appstate.edu email subject lines to help signify email from external sources. 


Q: I received an email that was tagged as [EXTERNAL], but it came from a system my department uses on a regular basis. Is there a way to get an exemption from the [EXTERNAL] tagging?
A: It is the intent that all external messages should have the [External] tag. However, in some cases it may be possible to configure the service to send email as appstate.edu.  Please enter a Tech Support Ticket at https://tech.appstate.edu for assistance.



Search Knowledge Base

Submit a Service Request



  • No labels