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The standard for former student email accounts has been updated to the following:  

A student's Mountaineer Apps (Google) account is valid as long as the student is enrolled.  Access to the Google account will be extended as a courtesy to the student for 1 year after the last attended semester.

Microsoft and Adobe Cloud Services are disabled on the last day of the academic term for graduating/former students.

Please make sure all data is offboarded prior to the end of the term. 

The following are scheduled to be deleted on Tuesday, April 5, 2022:

  • Students who graduated in Fall semester 2019
  • Students who graduated in Spring or Summer 2020
  • Students who graduated in Fall semester 2020
  • Anyone who has not attended since Fall Semester 2020

If your Mountaineer Apps account falls into this category, you must retrieve any emails, drive files, or calendar appointments prior to April 5th, 2022 or they will be purged.  

The University assumes no responsibility for backing up personal material or personal information stored on University Information Technology and shall have no obligation to produce any such personal material or information at any point during or after an individual’s period of employment, enrollment, or other affiliation.

Please take action before the deadline to prevent data loss.  

Note: You will need your Mountaineer Apps username and password to complete these steps. If you do not know your App State username and/or password, use the following links to recover them:

Follow the steps below to prepare for this deletion and to retrieve your account data. 

  • Go to https://bannerweb.appstate.edu to provide/update your alternate email address on file with the university by selecting the “personal information” tab > then “view/update your personal email address”. Enter an email address and click submit. 
  • This email address will allow the university to maintain communication with Alumni in the future.

Retrieve your Drive files, emails, and other Google data from your Mountaineer Apps account before March 8, 2022.

  • Use this guide, Transfer or Download Content from your App State Google Account, to transfer your Mountaineer Apps account data directly to a personal Google account or use Google Takeout to download your Mountaineer Apps account data to your personal device.
  • Your data will no longer be accessible after March 8, 2022. Please allow several days to complete this process.
  • Please consider setting your vacation message in your App State account now to notify your contacts that your email address will change. You may also consider sending a message to all contacts to notify them of this change. 

Consider all other accounts/applications your App State email may be associated with.

As an alumnus, you also have access to Career Services, including Handshake. Take advantage of this opportunity to view job postings, participate in career events, and more.

Need Help?

For questions or concerns related to Alumni interactions, contact the Alumni Association at (828)262-2038, alumni@appstate.edu, or visit https://www.alumni.appstate.edu.

Contact the IT Help Desk by phone at 828-262-6266, email support@appstate.edu or submit a support ticket for all other questions or concerns regarding self-service, account access, or data retrieval.

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