How to Fax

1. Compose an email.
   1. Enter the phone number in the “to” field with @fax.appstate.edu (example: [email protected]).
      
   2. Include an email subject
      
      

      Entering Fax Number

      When entering the fax number, double-check it for accuracy before sending. If an incorrect number appears in the autocomplete suggestions, you can remove it by following the steps outlined in the troubleshooting section of this document.

      
      
      
   3. Important Notes 
      1. What is in the body of the email can be considered the cover page or you can use an App State-branded cover page (Google Drive: coming soon).
      2. What is in the subject will be added to the header and what is in the email will be added to the body of the fax.
         
         
2. Attach the document(s) you wish to send. The order you attach is the order documents that will be sent.
   1. Acceptable file types include:
      1. PDF
      2. Word Doc
      3. Image files (jpeg, tiff, bitmap)
         
         
3. Click "send," like you would an ordinary email, and your fax will be sent. (See example of a sent message below).
   
   
   
   

You will receive a send receipt email from [email protected] once a message has been sent. (See example below).

 To request this Sharp Copier feature, follow these steps:

1. Submit a Printing Assistance request.
2. Select PaperCut/Copier Feature Request from the assistance type drop-down menu.
   
   
   
3. Title your summary GoldFax on Sharp Copier, enter a short description, and then click Create..
   
   

To send a Fax from the Copier:

1. Authenticate at the printer by either AppCard swipe, entering your Banner ID or App State username and password.
   
   
2. Select the GoldFax button on the copier.
   
   
   

Inbound Faxes will be received in a uStor folder named "Faxes". This folder is separate from your department folder.

1. 1. This will be the default option.
   2. You must decide who needs access to the folder or folders collecting incoming faxes.
   3. You can opt-in for email notifications when a fax has been received.
      
   4. More info on uStor, also known as the M or P Drive.

Important 

If you work with confidential or sensitive data, having the fax go to uStor is the most secure option. 

Follow the steps below for assistance with 

• Requesting access to a fax line or folder
• Requesting a new fax line
• Requesting a folder or location change
• Changing the ownership of a line
• Removing a fax line 
  • Note you can still send a fax via email without a line, but you can not receive one.

1. Access the Service or Software Request form. Search for and then select Fax with GoldFax, in the service or software search bar. 
   
   
   
2. Select your Fax Request type from the drop-down menu. 
   
   
   
3. Fill in the Summary and Description then click Create to submit the request.

Google (Gmail) is not approved for confidential data sharing or storage, all faxes being received with confidential information must use the default receipt location of a uStor folder. NOTE: You can receive a notification through Gmail that the fax has been received in uStor. 

To send a fax with confidential information, it must be sent through the Sharp copier using GoldFax. We also have FileShare which allows the App State community to securely share files both inside and outside of the University.

If GoldFax is not on your Sharp copier after your department has migrated to the Fax Server and you must send confidential or sensitive information, a support ticket must be submitted to ITS. See instructions under Copier to Fax above.