Problem
An inability to login may be due to the following reasons:
- User is a new faculty member who has yet to have an account created. New faculty are added in the weeks prior to the start of the fall and spring semesters. A refresh is done after classes start, and again at drop/add day.
- Account may have been flagged as inactive and needs to be reactivated.
- User is not defined within Banner as a faculty member or administrator. Non-faculty users, such as administrative assistants and research-related staff, can be added upon request.
Solution
Contact the university administrator for Digital Measures via the Service Desk. They can investigate the issue.
Related Articles
For more information including resources for support please visit the Digital Measures Service Catalog Page.
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