Problem

An inability to login may be due to the following reasons:

1. User is a new faculty member who has yet to have an account created. New faculty are added in the weeks prior to the start of the fall and spring semesters. A refresh is done after classes start, and again at drop/add day.
   
   
2. Account may have been flagged as inactive and needs to be reactivated.
   
   
3. User is not defined within Banner as a faculty member or administrator. Non-faculty users, such as administrative assistants and research-related staff, can be added upon request.

Solution

Contact the university administrator for Digital Measures via the Service Desk.  They can investigate the issue.