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Appalachian State University utilizes two models of CISCO VoIP phones.
CISCO 7841 CISCO 7962G with CISCO 7915 Sidecar |
To inform our networking team of any changes you need to make to VoIP phones in your area:1. Navigate to https://jira.appstate.edu/servicedesk/customer/portals 2. Choose the Appalachian Technology Service Desk portal: 3. Under the common requests menu, choose "Network & Infrastructure". 4. Then select "VoIP Change" to fill out the VoIP change request form: |
Reset a CISCO 7841 PhoneA phone reset may be needed if the Cisco 7841 phone is continually showing the message unregistered or network unavailable on the phone screen.
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Change a ringtone
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Change LCD contrast
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Transfer a call
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Connect multiple callers in a conference call
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Forward calls to another number (soft-key instructions)
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Forward calls to another number (web portal instructions)
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Check VoicemailEvery voicemail you receive will automatically be sent to your App State email. The Voicemail light on your handset will show red when there is a message. Voicemail will only remain on your phone for 10 days to ensure Voicemail boxes don't fill up. To access voicemail from your campus phone:
To access voicemail from another campus phone:
To access voicemail from off-campus:
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Reset the PIN for VoiceMail
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Personalize a voicemail messageTo change your voicemail greeting, follow the instructions provided in this CISCO help document. |
Block a phone number on VoIPBlocking a phone number is a global process and should not be trivialized. ITS will not block a number as a matter of routine recourse as it takes additional resources and management to maintain this list. Exceptions to this will be considered if requested from the University Police Department as part of an official complaint of harassment by the caller/number. The request must originate from the university police as part of their investigation. |
For more information on selecting a headset, see our VoIP Quick Start Guide.