On this page:


Before you begin

Your internet browser's cache stores elements of the webpages you visit on your computer or mobile device so that those pages will load more quickly as you navigate back and forth among pages.

Sometimes when content is updated on a webpage the browser may display the cached content for that page instead. Refreshing (or Reloading) the page may fix the problem, but clearing the stored data in your cache may be necessary.

Depending on your browser, you may be able to select what to clear based on the kind of data and how recently it was saved.

For more details about browser cache, cookies, and history, see:

Back to top

Notes

If the instructions below don't exactly match what you see

Troubleshooting alternative

If you aren't yet prepared to lose the browser content listed above, you can use a private browsing window in your preferred browser as a temporary solution, since there is no browser content or history saved in a private session. 

Back to top

Mobile browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser, but you should be able to clear your cache and data from your application management settings menu:

  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
  4. Exit/quit all browser windows and re-open the browser.

Back to top

Chrome for Android

  1. Tap Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the "Time Range" drop-down menu, select All Time.
  4. Check Cookies and Site data and Cached Images and Files.
  5. Tap Clear data.
  6. Exit/quit all browser windows and re-open the browser.

Back to top

Safari for iOS

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.
  4. Exit/quit all browser windows and re-open the browser.

Back to top

Chrome for iOS

  1. Tap Chrome menu > Settings.
  2. Tap Privacy.
  3. Tap Clear Browsing Data.
  4. Choose the data type you want to clear.
  5. Tap Clear Browsing Data.
  6. Exit/quit all browser windows and re-open the browser.

Back to top

Desktop browsers

Chrome

  1. In the browser bar, enter: chrome://settings/clearBrowserData
  2. At the top of the "Clear browsing data" window, click Advanced.
  3. Select the following:

    From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.

  4. Click CLEAR DATA.
  5. Exit/quit all browser windows and re-open the browser.

Click for detailed instructions

Back to top

Firefox

  1. From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and open the browser again.

Click for detailed instructions

Back to top

Microsoft Edge

  1. In the top right, click the Hub icon (looks like star with three horizontal lines).
  2. Click the History icon (looks like a clock), and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Click for detailed instructions

Back to top

Internet Explorer 11

Note: On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . If your current system does not support Internet Explorer 11 you should probably upgrade your operating system. If you experience difficulty with Internet Explorer, make sure compatibility mode is turned off.

If the menu bar is hidden, press Alt to make it visible.

  1. Select Tools > Safety > Delete browsing history....
  2. Deselect Preserve Favorites website data, and select:
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.

Click for detailed instructions

Back to top

Opera

  1. From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data....
  2. In the dialog box that opens, from the "Obliterate the following items from:" drop-down menu, select The beginning of time.
  3. Select the following:
  4. Click Clear browsing data.
  5. Exit/quit all browser windows and re-open the browser.

Click for detailed instructions

Back to top

Safari 8 and later

  1. From the Safari menu, select Clear History... or Clear History and Website Data....
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Click for detailed instructions

Back to top

Source: Content based on a page from the Knowledge Base of the University of Indiana TS Support Center. Used with permission.

NOTE: Appalachian State University is not responsible for content on other sites outside the appstate.edu domain.


Related Articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.


Search Knowledge Base   

Submit a Service Request

We value your feedback! Click HERE to suggest updates to an existing article, request a new article, or submit an idea.



Related issues