Supervisors or other designated officials have discretion in deciding whether an employee is a candidate for telework, please refer to your supervisor for guidance on approved work procedures.
Additional teleworking guidance and a form for documenting telework arrangements is available here https://hr.appstate.edu/Employee_Resources_COVID19
Information Technology Services has developed connection recommendations to optimize resources so all patrons can have a successful and secure telework experience.
|Service||Recommended Tool for the Job||Additional Information|
|Banner9, WebFOCUS, E-Print,|
Preferred choice: uDesk
Alternative Options: Pulse Secure VPN
For quick Banner access (query and report access) use uDesk to launch a virtual Windows desktop in your browser.
If extended daily use of Banner is required (data entry) Pulse Secure VPN is the best choice.
University Licensed Software
Public Lab Software
uDesk will provide quick access to specialized software, access to public computer labs, and licensed software via software center.
Faculty, Staff, and NOW ALL Students will be able to utilize this service.
|M: and P: Drive|
Preferred choice: Pulse Secure VPN + university computer
Alternative Options: uStor Cloud (Quick upload and download of files)
M: and P: is approved storage for sensitive university data. Please do not download sensitive data on personal computers.
Consider Google Shared Drive for non sensitive data.
|VOIP University Phone Service|
Preferred choice: Voicemail to E-Mail
Alternative Choice: CISCO Jabber
If you do not need to actively answer your phone, please let calls roll to voicemail then email.
(Call Forwarding and Single Number Reach are not supported at this time. These features have been disabled to ensure that campus phone service can perform optimally while working remotely.)
Please use CISCO Jabber for remote phone use if your job requires actively monitoring phone lines.
Maintaining reliable and familiar communications channels are critical to business continuity.
(Note: If you are not able to answer your campus line, all inbound phone calls will go directly to voicemail. Every voicemail you receive will automatically be sent to your AppState email with full call details.)
ZOOM Video and Web Conferencing
Google Chat - From direct messages to group conversations, Google Chat makes it easy to communicate with your coworkers.
For additional information or questions, please feel free to contact the Help Desk at 828-262-6266.