Instructions for updating the login password for your ASU computer after changing your password while off campus. 


ASU computers do not get password updates when not connected to the campus network. 

Step-by-step guide

  1. Log into your computer with your former password
  2. Connect to ASU campus using VPN software (Pulse, OpenVPN, etc) you will need to log into this software with your new password.
  3. Lock the computer
    MAC - Click Apple > Lock Screen
    PC -  Press Ctrl-Alt-Del > Lock
  4. Log back into computer with your new password


Please contact the Technical Support Help Desk further if assistance is needed. 828.262.8324

Related Articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.


Search Knowledge Base

Submit a Service Request



Related issues