- When logging in to an App State site with your App State username and password, instead of authenticating with Duo, click the Other options link on the authentication page to view your list of available methods.
- You'll see Manage devices at the end of the list. Click that to enter the device management portal.
- To access device management, you'll first need to verify your identity, just as you do when logging in to a service or application protected by Duo. Click on an available option to verify your identity.
If you're visiting device management to delete or update a device you don't have anymore (such as a phone you lost or replaced), be sure to pick a verification option that you still have with you. If you don't have any devices you can use to authenticate to device management, contact the help desk at 828-262-6266 or submit this support ticket.
- After approving a Duo authentication request, you can see all your registered devices in the device management portal.
Selecting the Most Secure Option
Authentication methods from most to least secure are as follows:
- TouchID/FaceID/Windows Hello/Android Biometrics
- Security Keys
- Verified Duo Push
- YubiKey passcodes
- Hardware token passcodes
- SMS passcodes
- Phone call approval