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• are displayed on

• your LCD screen

• rather than physical buttons.

• Based on context, softkeys adapt to perform different functions on your phone.
• PoE

• (Power over Ethernet

• ) port powers your VoIP phone and transfers data using a single network cable

• .

A phone reset may be needed if the Cisco 7841 phone is continually showing the message unregistered or network unavailable on the phone screen.

1. Press the

1. Applications key Image Added which opens the settings menu. 
2. Select Admin Settings

1. .
2. Select Reset Settings

1. .
2. Select All Settings

1. . 
2. Press Reset.

1. Applications key Image Added .
2. Use the navigation

1. ring Image Added  to scroll and select Preferences.
2. Select Ringtone.
3. The

1. currently selected ringtone name will be highlighted and checked.
2. Use the navigation key to scroll through the list of ringtones.
3. Press the

1. Play softkey to hear a sample of the selected ring type. 
2. When you find the desired ring press the

1. Set softkey
2. Then press the

1. Apply softkey. Your selection will be checked.
2. Press the back arrow to return to the preferences screen and then press exit.

1. By default, the contrast on your LCD screen is set to 50%.
2. To adjust the contrast press the applications key Image Added .
3. Use the navigation key

1. Image Added  to scroll and select

1. “Preferences”.
2. Select Contrast.
3. Press the navigation

1. key up to increase contrast or down to decrease the contrast.
2. Press the Save softkey to finalize your selection.

1. Press the

1. Transfer key Image Added  (this places the call on hold).
2. Dial the number you would like to reach

1. and wait for the line to ring.

1. Press the

1. Transfer key again to finalize the transfer.
2. If you need to speak to the transfer recipient before hanging up simply stay on the line. You can announce the call, then press the

1. Transfer key again to finalize the transfer

1. (This process will not allow all three participants to be on the line at the same time. If you need this functionality, use the

1. conference call

1. Image Addedkey.)

multiple callers in a conference call

1. While on a call press the

1. Conference Image Addedkey.
2. Enter a participant's phone number.
3. After the phone begins to ring press the

1. Conference key again to connect the parties.
2. Repeat the step to add more participants

1. . (Note: placing a conference call on hold will play music for all participants so use the mute

1. key Image Added  instead if you need to step away.)
2. To manually remove a conference participant during a conference, press the

1. Details

1. softkey, highlight the number, and

1. press the Remove

1. softkey.

1. Press the

1. Fwd All

1. softkey on your phone.
2. Enter the forwarding phone number

1. precisely as you would dial it from your

1. phone

1. .
2. You will see the phone icon change to the forward phone icon on your display screen

1. . (

1. Note: this is not Single Number Reach).
2. To cancel call forwarding press the

1. Fwd Off

1. softkey

1. .

1. Login to:

1. myphone.appstate.edu from a campus network (If off-campus use Accessing your VoIP phone off

1. -campus with Cisco Jabber guide.
   
2. Select the picture of your company

1. phone.
2. Select Call Forwarding on the left

1. panel.
2. Place a check in the box to

1. “Forward all calls to:

1. ”
2. Select

1. Add a new number

1. from the drop-down box and type the forwarding phone number

1. precisely as you would dial it from your campus phone (phone number must lead with a 9).
2. Configure advanced call forwarding rules if desired

1. and save changes.

App State email. The

Voicemail light on your

handset will show red when there is a message. Voicemail will only remain on your phone for 10 days to ensure

Voicemail boxes don't fill up.

To access voicemail from your campus phone:

1. Press the Voicemail key

1. Image Added .
   OR
2. Dial x22142 if in Boone or x72142 if in Hickory.
3. Enter your PIN

1. and press the # key.

To access voicemail from another campus phone:

1. Dial 2142 and press *.

1. Enter your ID (the last four digits of your phone number) and press #.

1. Enter your PIN and press #.

To access voicemail from off-campus:

1. Dial (828)262-2142 and press *.

1. Enter your ID (the last four digits of your phone number) and press #.

1. Enter your PIN and press #

1. .

the PIN

for

VoiceMail

1. On your computer, go to voicemail.appstate.edu and log in with your

1. App State username and password.
2. Click on the blue Settings tab

1. .
2. Then click on the Passwords tab, then Change PIN.

To change your voicemail greeting, follow the instructions provided in this

CISCO help document

.

a phone number on

VoIP

Blocking

a phone number

is a global process and should not be trivialized.

ITS will not block a number as a matter of routine recourse as it takes additional resources and management to maintain this list

.

Exceptions to this will be

considered if requested from the University Police

Department as part of an official complaint of harassment by

the caller/number.

The request must originate from

the university police as part of their investigation.