Problem
An inability to login may be due to the following reasons:
- User is a new faculty member who has yet to have an account created. New faculty are added in the weeks prior to the start of the fall and spring semesters. A refresh is done after classes start, and again at drop/add day.
- Account may have been flagged as inactive and needs to be reactivated.
- User is not defined within Banner as a faculty member or administrator. Non-faculty users, such as administrative assistants and research-related staff, can be added upon request.
Solution
Contact the university administrator for Digital Measures via the Service Desk. They can investigate the issue.
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Click Here to Submit a Service Request
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If you have any questions regarding Watermark Faculty Success, please contact the University Administrator:
Rob Robertson
Watermark Faculty Success Administrator
828-262-8997
robertsonrw@appstate.edu
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