Help Desk

Website

support.appstate.edu

Summary

The Help Desk (828-262-6266) offers tier-one support for technology-related issues. The Help Desk offers technical information and resources, provides technical solutions, and can refer more complex situations to support personnel who specialize in that particular area.

The Help Desk logs information into a support management and tracking system to facilitate problem tracking and resolution. The support unit communicates with the campus via email and a web support portal to provide timely IT issue updates to App State.

Who can use this service?

Faulty, Staff and Students

How do I request this service?

Call the Help Desk at 828-262-6266, Monday through Friday, 8 a.m. to 5 p.m., or enter a support request at support.appstate.edu.

Who do I contact for problems or issues?

Call the Help Desk at 828-262-6266, Monday through Friday, 8 a.m. to 5 p.m., or enter a support request at support.appstate.edu.