Problem
I am unable to log in to university-owned computers or devices.
You must have an active account to log into university-owned computers.
- Students must be enrolled in classes,
- staff must be currently employed,
- and faculty must have an active contract.
Solution
If you are able to log into a different computer, Submit a Service Request to get the problem computer looked at by a desktop consultant.
If you are a new student/employee or are returning from an absence, your Active Directory account has most likely been enabled, but does not have an updated password. Change your password at iam.appstate.edu.
If this does not fix the problem, please Submit a Service Request or call the Help Desk (828) 262-8324.