After updating your password at iam.appstate.edu, you may still need to synchronize your computer. This is especially important if:

  1. you work off campus; or
  2. you work on campus but rely on a WIFI connection for your internet.

Best Practices

To prevent any issues syncing your password change on your university-issued device:

  1. Change your password while on campus and connected to eduroam or the App State network.
  2. Use your computer browser rather than a mobile device.
  3. Once your password has been changed, log off and then on again.

Have you updated your Account Recovery Email?

Since we have your attention, check out the new Banner Self-Service page that allows you to change your Account Recovery Email. Should you forget your password, it will help you reset it without needing to access your App State email account.

For Windows

  1. If you are not currently connected via the Virtual Private Network (VPN) software–Cisco Secure Client, start it now.
    1. If you are connected and want to ensure your password works properly, disconnect your VPN session, reconnect, and enter your new password.
  2. Once you have verified your VPN connection, lock your computer using Ctrl-Alt-Del > Lock or hold down the Windows key and type L (for lock).
  3. Sign back in to your computer using your new password.
  4. The VPN connection will now query the university to check the password and successfully update your computer.

For Mac

  1. You will need to synchronize to Jamf. Click on the Jamf Connect icon in the menu bar and click Connect.
  2. If you receive a warning about your invalid credentials, you can ignore it. Click OK.
  3. At the Jamf Connect Sync window, sign in with your App State email address and use the new password.
  4. Jamf Connect will notify you that your passwords are out of sync. Enter the old password you used before changing it.
  5. Select Sync, and your Mac's password should be updated.

For more detailed information, visit How Jamf Connect Syncs Your Mac Password After a Password Change.

Refresh your browser session as well

Some systems, like WebFocus, may hold on to your last password in their cache and it may cause operational errors. If this occurs, you should completely close your browser and reload it.


Too late, I can't sign in

If you were unable to follow the post-change synchronization steps, you can still sign in by following the instructions on this page.


 If you continue to have connection problems, contact the Help Desk at (828) 262-6266 M-F, 8 a.m. to 5 p.m.