Problem
Prints or Scans will not appear in Docuware document trays; the Docuware Desktop App is showing with a red/orange warning status
Solution
Resolving Connection Issues with Docuware
(1) Clear your browser cache one more time (even if you have done it recently please do so one more time – sorry!)
(2) Log into the Docuware Web client by typing in https://docuware.appstate.edu/docuware
(if you have a different Docuware path bookmarked please delete it)
(3) Go to the Gear and click on Connect Desktop Apps:
(4) You should get this box in the top right corner of Docuware:
(5) Then open your Docuware Desktop App – go to the bottom right corner of your Taskbar – click on the up arrow, then right-click on the DW blue icon to open Docuware
(6) Go to the Connections tab – you should have a connection that looks like this
(7) If you have any other connections click on the line of the wrong connection then click Remove at the bottom
Related Articles
For more information including resources for support, please visit the Docuware Service Catalog Page.