If you get a new phone and have the the same cellular number, you can reactivate Duo at checkyosef.appstate.edu.
If your cell phone number has changed call the Help Desk at 828-262-6266 for assistance.
- On your new phone, install Duo Mobile from the App Store or Google Play. Make sure to allow notifications.
- On your computer, open a web browser and go to checkyosef.appstate.edu. Enter your username and password but do not authenticate with DUO.
- When prompted for DUO authentication, click Other Options.
- At the bottom of the list click on Manage Devices.
- Verify your identity to access the Manage devices settings (A DUO push will not work at this step, try one of the below options)
- If you kept the same phone number on your mobile device, choose Phone Call and it will physically call your new phone.
- Alternatively, Text Message Passcode will send a text message to your new phone with a bypass code.
- If you have a new device and a new phone number call the Help Desk at 828-262-6266 for further assistance. - On the Manage Devices page find your existing cell phone and click I have a new phone.
- Enter your phone number and click Continue.
- Verify that your number is correct and click Yes, it's correct.
- Download the DUO Mobile App on your new device then click Next.
- Scan the QR code in your web browser with your new device.
- After verifying in the DUO mobile app, your App State account will be added to DUO Mobile. Make sure your notifications are turned on.
