When logging in to an application with the Universal Prompt, click the Other options link on the authentication page to view your list of available methods. You'll see Manage devices at the end of the list. Click that to enter the device management portal.

To access the device management you'll first need to verify your identity, just as you do when logging in to a service or application protected by Duo. Click on an available option to verify your identity.

If you're visiting device management to delete or update a device you don't have anymore (such as a phone you lost or replaced), be sure to pick a verification option that you still have with you. If you don't have any devices you can use to authenticate to device management, contact the help desk at 828-262-6266 or submit this support ticket.  

After approving a Duo authentication request, you can see all your registered devices in the device management portal.

Click to review the steps for each of the following actions

To add a new method of verifying your identity in Duo, click Add a device and select one of the verification options.

Duo takes you through the steps of adding the new device, just like first-time enrollment. The difference between adding a new device from device management and during first-time enrollment is that when you have finished enrolling the new device you return to the device management page to view all your registered devices, including the new one, instead of continuing to log into an application.

Click Edit and then Rename to give a device a new name to help you identify it. This new name shows up in the verification method list and on the authentication page when you log in with Duo to make it easier for you to identify which device you're using.

To delete a device, click Edit and then Remove. You'll be able to confirm that you want to remove this device before deleting it. Once deleted, a verification device can't be restored, but if you still have the device available you can add it again. You can't delete your only identity verification device.

If you have replaced the phone you activated for Duo Push, or if Duo Push stops working, you can get Duo Push working again without contacting the help desk. If a Duo Push authentication times out you'll see the I got a new phone link shown in the Universal Prompt. Click or tap that link to begin the reactivation process.

If you still use the same phone number as you did when you first set up the phone to use Duo Push, then click or tap the Text me a link button. When the text message with the link arrives on your phone, tap it to automatically reactivate Duo Mobile on your phone to use Duo Push again. If you don't have Duo Mobile installed be sure to install it before you try to open the activation link in the text message.

If you are using a different phone number than the one you first set up to use Duo Push then tap or click the I got a new number link.

If you have a new phone number then you can't send yourself a text message with a Duo Push reactivation link. Click or tap Continue to proceed to the Duo self-service device management portal, where you can complete the steps to add your new phone number and set up Duo Push on the new phone so you can use it to log in with Duo.

You'll still need to verify your identity with a different Duo verification method, so if you don't have one available contact the help desk at 828-262-6266 or submit this support ticket for assistance.

You can also reactivate Duo Mobile for use with Duo Push on a new phone from the device portal if it uses the same phone number as when you set up the original phone in Duo.

  1. Locate the existing phone in the device management portal and click the I have a new phone link.
  2. Click Get started if your phone uses the same phone number as before. If you want to add a new phone with a different number, cancel reactivation and follow the process for adding a new device instead.
  3. Verify that you have access to the phone by clicking Send me a passcode or Or call my phone to receive a passcode from Duo.
  4. Enter the verification passcode you received in a text message or phone call and click Verify.
  5. Install the Duo Mobile app on your new phone if you hadn't already done so, open it and tap Add to scan the QR code shown on-screen, continuing the same steps you completed when you originally set up Duo Mobile for Duo Push on your phone.
  6. Click Continue when you've finished reactivating Duo Mobile on your new phone to return to the device management portal.

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