What is Respondus Lockdown Browser?
Respondus is a third-party application used for quizzes and exams in AsULearn. While using Respondus, users will be unable to print, copy, visit other websites, or access other applications as determined by the student(s) and teacher. In some cases, the teacher may use Respondus Monitor to record your activity (see below).
It is important that if you need immediate assistance, like attempting a quiz over the weekend and it is not working, you can contact Respondus directly and follow the ticket process for Respondus Technical Support.
Getting Started
Faculty: In advance, it is important to offer a non-graded, unlimited, Respondus practice quiz so students can familiarize themselves with the process, and ensure their computers work, and it allows students to correct any hardware issue(s) they may have.
For Students:
- Close all programs, such as Zoom.
- Log in to AsULearn with a regular browser (preferably Chrome), select the course, and navigate to the quiz.
- If Lockdown Browser has not been previously installed, you will be prompted to download and install the browser.
Note: Downloading varies between Mac (.dmg) and Windows (.exe) machines, but it will behave no differently than any other application you have downloaded in the past. - Return to the quiz and open it to launch Lockdown Browser.
IMPORTANT Note: Once a quiz has been started with Lockdown Browser, you cannot exit until the quiz has been submitted for grading. - If prompted to close a blocked program (e.g. screen capture, instant messaging), choose Yes.
Getting Started
Orientation From Respondus Lockdown and Monitor
Respondus Monitor
Although a camera and sound structure (speakers/microphones) are basic peripherals in most personal computing devices produced in the past ten years, please make sure that the computer you use has these items. The other environmental conditions to keep in mind is having a solid broadband internet connection.
Now that you have the hardware and network conditions in place, if you are taking a quiz or exam that is safe guarded by Respondus Monitor you will see this:
This option is used as a substitute for a non-proctored quiz or exam, but gives you the flexibility to do this from outside the traditional classroom or computer lab setting. Therefore Respondus Monitor will use your computer's webcam and microphone in order to record you during the duration of your quiz or exam.
If you have any issues with the nature of any of the Respondus Monitor verification or monitoring protocols, please discuss this with your teacher.
What follows are settings the teacher can active at their discretion, so this is basically the main points to keep in mind before taking a Respondus Monitor quiz or exam:
STEP 1: Agree to the Term of Use
STEP 1.2: Webcam Check
STEP 2: Read Additional Instructions
STEP 3: Guidelines + Tips | Good to Note: Very useful for any online meeting, presentation, or when performing a recorded response.
STEP 4: Student Photo
STEP 5: Show ID
STEP 6: Environmental Check
STEP 7: Facial Detection Check
The quiz will begin after the startup sequence is complete. You cannot exit Lockdown Browser until the quiz is submitted for grading.
Again, these steps highlight the startup sequence and the options listed depend on the settings chosen by your teacher. Follow the instructions and note your progress along the left side of the screen.
If you encounter a problem, select the "It's not working" link for troubleshooting tips and access to 24/7 live chat help.
Problems?
You shouldn't have to authenticate with an "admin" passcode, unless your personal machine requires it as a safety measure. If you are using a campus machine, you don't need to download Respondus – they should already have it.
Now the issue that we cannot do anything about is the device you are using. Your personal machine may require you to clear the cache of the browser you are using or disable a protocol, like S-mode in Window's machines. If you continue to have issues launching Respondus from your laptop, and/or desktop, please reach out to Respondus for further assistance.
If you encounter problems downloading, installing, or taking an assessment with Lockdown Browser, please try the following:
1) Contact Respondus directly | When submitting a ticket to Respondus >>> Set the Priority to Urgent: https://support.respondus.com/hc/en-us/requests/new
Key answers to the Responuds Ticket Request:
•Product Name: Select if you use Windows, Mac, Chromebook, etc.
•Version: LMS integration | Latest Version
•Learning Management System: Moodle
2) Contact your teacher and let them know you are having issues but have reached out to Respondus for technical support.
~ and/or ~
3) Submit a Support Ticket | Click on the Submit a Ticket >>> Scroll down to AsULearn Request >>> Fill out the form and in the AsULearn Support Type select 3rd party integration with AsULearn.
For additional information, please read: The Student Quick Start Guide (PDF).