Your IT support consultant will let you know if the zero-touch setup guide applies to your Mac.

This device will be assigned to you as the primary user of the device. If you need to set up macOS devices for multiple users, contact your IT support consultant.

Setting Up Your University-managed Mac Using the Zero-Touch Process


  1. Power on the computer and walk through the MacOS setup assistant screens. You can customize settings now or set them up later.
    Selecting a country or region.

  2. If you are on campus, connect to the asu-visitor WI-FI network. If you are at home, connect to your home WI-FI.
    Selecting a WIFI network.

    The initial setup will not work on the “asu secure” or the “asu”  network. You must join the “asu-visitor” network.

     
  3. Choose the correct time zone and turn on location services.
  1. Follow the automated device enrollment screens.
    Clicking next to progress through App State enrollment.Reading App State enrollment policies.
     
  2. Log in with your App State username and password.
    Authenticating in the App State enrollment process.

  3. Wait for your profiles to install.
    Automatic installation of Profiles and Packages.

  4. Sign in with your App State email address and password.
    Signing In with your App State Credentials

  5. The next screens will take you through the onboarding process. Click Next.
    App State enrollment Process.App State helpdesk information.
  6. Enter your room number, building, and department.
    Entering the location information for the primary user.
  7. Click next.
    Clicking next on file encryption notification.Clicking next on Admin By Request confirmation.

Self Service is an application that allows you to install software on your computer, like the Microsoft suite, Adobe Creative Cloud, Zoom, etc. It might open automatically, but if not it is located on the DOCK or in the Application’s folder.

  1. Click Get Started.
    Getting started with Self Service.
  2. Click the right arrow at the bottom of the page, to the right of the person logo, to sign in to Self Service.

  3.  Once signed in, click the Featured tab in the left sidebar, to install the applications you need, or search for them in the search bar.

  4. PaperCut printers, Adobe Creative Cloud, Cisco Jabber Client, and AnyConnect VPN are standard installations for most faculty and staff. Admin By Request comes preinstalled, but if you ever need to reinstall, you will do that from Self Service.

If you are on campus, you can now connect to the asu WI-FI.

Sign in to the asu network using your App State username and password.

Note: If a certificate dialog box pops up, click Continue.

If you need admin privileges to make changes to your computer or install software that is not in Self Service, you will use Admin By Request. Open Admin By Request from the Dock or your Applications folder, and start an administrator session that lasts for 15 minutes (it can be extended). For more information on how to use Admin By Request, see the knowledge base article Using Admin By Request.

There are two print queues on campus, ASU-SHARP-BW and ASU-SHARP-COLOR. When printing, select one of the print queues in your settings. Then, at the printer, swipe your AppCard, or enter your Banner ID number, or username and password to release your print jobs. For more information see the PaperCut Articles knowledge base page.

You can change your password at password.appstate.edu. After you change your password (and before shutting down or locking your screen):

  1. Click the Apple logo in the top left corner of the screen. 
  2. Click Log out. 
  3. Sign in with your new username and password on the next login screen. 
  4. You will then be prompted with another dialog box. Enter your previous password here.

Use the Cisco Client AnyConnect VPN if you need to connect to secure campus websites, like Banner, while off campus. You can install AnyConnect from Self Service if it’s not already in Applications.

You can also access software applications available on campus by logging into uDesk, an on-campus computer lab experience accessible from any browser. Navigate to Udesk.appstate.edu to sign in.


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